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At Keyfuels we are serious about providing great customer service.
We understand the importance of delivering our very best at all times and that this is a never-ending journey. Our service has to be continually evolving as we introduce new products and services and utilise new technologies. We support our staff and the business in delivering the very best service in a number of ways:
Customer Contact Fully Visible Across the Business
We have a bespoke service management software tool "ICE" that we use to help us improve customer experience.
This dynamic software tool can manage all queries and tasks that come in to the business and make any customer contact
fully visible across the business. Our secure web site www.efuels.co.uk gives
customers full access to their account information and a direct link in to the Keyfuels service management software ICE.
Relentless Improvement of People and Systems
To keep us abreast of the latest in best practice, Keyfuels is a member of the Customer Service Network (CSN). We take
advantage of service workshops and benchmarking opportunities.
Practical Service Focused Values
Weekly service bulletins help staff to stay focussed on what's important and reinforce our values.
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